With customers not wanting visitors and insurance professional trying to follow the government guidelines, being able to work collaboratively and remotely has never been more important. In an effort to help the industry through this unprecedented challenge, Xactware is offering complimentary access to ClaimXperience on a trial basis.

Video Collaboration

Eyes on site from the desk enabling the claim process to start without a visit on site.
Collect real-time video and photos to triage the claim using the policyholder's mobile device.
Invite an expert with multi party collaboration to help speed up decisions and provide confidence.

Custom Forms and File Requests

Self-Serve facility enabling customers to register their claim and track its progress at a time when customers are not wanting visitors.
Configurable digital forms enabling; collection of information for all loss types, lines of business, or other specific information.
Quickly request documents, photos, videos, and more from any party via email or text.

Collaboration Portal

Connects your staff to anyone with a smartphone or Internet access designed for sharing photos, videos, documents.
Real-time messaging; Exchange messages with any or all claim participants directly from the portal.
Central calendar that provides transparency of work scheduling.

ClaimXperience is helpful technology in protecting the wellbeing of your staff and customers. In short, you can continue to settle claims, and support your customers at this vulnerable time, while reducing the need to go onsite